Silyze’s Privacy Statement

Last updated February 2025

At Silyze, we build software that helps organizations consolidate their data, decisions, and operations into a single, secure platform. This Privacy Statement explains how we collect, use, disclose, and protect your personal information when you interact with our websites, applications, extensions, and other services (collectively, the “Services”). By using or accessing our Services, you consent to the collection and use of information in accordance with this policy.

We collect different types of information about you, depending on how you use our Services. This includes:

Information You Provide Directly: When you sign up for an account, request a demo, or otherwise contact us, you may provide:
- Name, email address, phone number, and company name;
- Billing and payment information (collected via our secure payment processor);
- Support requests, feedback, or survey responses.
Usage Data: We automatically collect technical details and usage metrics when you interact with our Services, including IP address, device type, operating system, browser type, and language.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to remember your preferences, improve performance, and analyze usage.

We use the information we collect for several purposes, including:

Provision and Improvement of Services: To register and manage your account, authenticate users, troubleshoot issues, personalize your experience, and deliver new features.
Customer Support: To respond to your inquiries, fulfill requests, and provide technical assistance.
Billing and Administration: To process payments, send invoices, prevent fraud, and maintain financial records.
Analytics and Research: To monitor, analyze, and improve our Services, develop new products, and understand user behavior through aggregated and anonymized data.
Marketing and Communications: To send you service-related notifications, promotional offers, newsletters, and updates about features. You may opt out of marketing emails at any time by following the unsubscribe link in the email or contacting us directly.
Legal Compliance and Protection: To comply with applicable laws, prevent illegal activities, enforce our Terms of Service, and defend our legal rights.

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With Service Providers: We engage trusted vendors and partners (e.g., cloud hosting, payment processors, analytics providers) to perform services on our behalf. These providers have access only to the data they need to carry out their functions and are contractually obligated to keep your information confidential and secure.
For Legal and Safety Reasons: When required by law, court order, or government request; to protect our legal rights and interests; to prevent fraud or illegal activity; or to respond to an emergency that threatens the safety of any person.
Business Transfers: If Silyze undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
With Your Consent: We may share information about you when you specifically request or authorize us to do so.

We and our service providers use cookies, web beacons, pixel tags, and similar technologies to collect information about your interactions with our Services. This helps us:

Remember your preferences and settings;
Analyze usage patterns to optimize performance;
Deliver targeted content and ads (where applicable);
Prevent fraud and improve security.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Services.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it. Retention periods may vary depending on:

The type of data;
Whether you have an active account in our system;
Legal or regulatory obligations (e.g., financial records retention);
Dispute resolution and enforcement of our agreements.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, or disclosure. These measures include:

Encryption of data in transit (TLS) and at rest;
Access controls and role-based permissions;
Regular security audits, vulnerability assessments, and penetration testing;
Secure development practices and employee training;
Backup and disaster recovery procedures.

While we strive to protect your data, no method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and choosing a strong, unique password. If you suspect any unauthorized use of your account, please notify us immediately.

Depending on where you reside, you may have certain rights in relation to your personal data. These may include:

Access and Portability: You can request a copy of the personal information we hold about you in a commonly used, machine-readable format.
Correction or Deletion: You can update or delete inaccurate or incomplete information. Some data may be retained for legitimate business or legal purposes, even after you request deletion.
Restriction of Processing: You can ask us to limit how we use your data (e.g., while we verify its accuracy).
Objection: You may object to the processing of your data when it is based on our legitimate interests, under certain circumstances.
Opt-Out of Marketing Communications: You can unsubscribe from promotional emails by using the link in the email or contacting us at privacy@silyze.com. Even if you opt out of marketing, we may still send you service-related communications (e.g., account notifications).
Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us as described in the “Contact Us” section below. We may request verification of your identity before fulfilling certain requests.

Our Services may contain links to third-party websites, applications, or services (for example, payment processors, analytics platforms, or social media integration). This Privacy Statement does not apply to information collected by third parties. We encourage you to review the privacy policies of any external sites you visit. We are not responsible for the privacy practices or content of those third parties.

Silyze is headquartered in North Macedonia, and your information may be stored and processed in North Macedonia or in other countries where we or our service providers operate. When we transfer personal data to a jurisdiction with different privacy laws, we will ensure that appropriate safeguards are in place, such as EU Standard Contractual Clauses or other legally recognized transfer mechanisms.

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will revise the “Last updated” date at the top of this page and, if appropriate, provide additional notice (such as via email or a prominent notice within our Services). Your continued use of the Services after any modifications indicates your acceptance of the updated policy.